In this post we show how to work around the error when open Microsoft Office documents
“Sign-in Required: your cached credentials have expired. Please sign-in again”.

Windows 10 is a nice bit of software but what about OneDrive ? With Office and OneDrive, you can co-edit and share files right in your Office apps, such as Word, Excel, PowerPoint, and Visio. The sync app and Office work together to sync documents in OneDrive and let you work with other people on shared documents at the same time. On rare occasions, if an Office app closes unexpectedly, or if changes made from different devices can’t be resolved, a sync conflict can occur. if you’ve pulled your hair out on this issue, you’ve probably resorted to just saving documents into your Documents folder. Follow these simple steps to change your sync settings if you run into problems with changes not syncing or merging properly.

Step 1 – Locate your OneDrive spinning in the lower right hand side of your taskbar. Right click and select Settings.

Step 2 – Select the Office tab, and unselect or remote the tick from the box “Use Office applications to sync Office files that i open”. ie. If there is a tick here, remove it.

Note: If you turn off this setting, Office will no longer be able to automatically merge changes from different versions of documents. You’ll also be prompted to upload a new copy of a file before you can share it directly from an Office desktop app. So try this work around and see how it works for you. And you can always switch it back on.

Thanks for reading.